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SHIPPING & RETURNS

PRODUCTION & LEAD TIME
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Each SCANGA ROD COMPANY, LLC bamboo rod is individually handcrafted with exceptional attention to detail.

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  • Build Time: Custom bamboo rods typically ship within 6 to 8 weeks of order confirmation.

  • You will receive email updates during key stages of production and a notification when your rod is ready to ship.

  • A tracking number will be emailed once the rod is dispatched.

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We thank you for your patience while we craft a rod worthy of your time on the water.

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SHIPPING POLICY
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We take every precaution to ensure your rod arrives safely, securely, and on time.

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Shipping Carriers


Orders are shipped via UPS or USPS Priority Mail, depending on your location and selected shipping option.


Tracking numbers will be provided by email once your rod ships.

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Shipping Rates

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  • Domestic (USA): Flat rate of $25 for insured and secure delivery.

  • International: Rates vary based on destination and carrier. International customers are responsible for any customs duties, VAT, or import taxes.

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Packaging


Every rod is shipped in a durable aluminum rod tube, placed inside a cushioned shipping box for optimal protection.
All shipments are insured for the full retail value of your rod.

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Expedited Shipping


Need it fast? Contact us before placing your order at info@scangarods.com to discuss rush production or expedited shipping options.

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RETURN & EXCHANGE POLICY
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Due to the made-to-order nature of our rods, we accept returns or exchanges only under specific conditions.

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Returns & Exchanges

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  • Return Window: You may request a return within 14 days of receiving your rod.

  • Condition: Rod must be unused, uncast, and in original packaging.

  • Custom Inscriptions: Rods with engraved personalization are non-returnable unless defective.

  • Restocking Fee: A 10% restocking fee may apply to non-defective returns, due to the handcrafted nature of each rod.

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Defects or Shipping Damage


If your rod arrives damaged or shows a manufacturing defect, please contact us within 7 days of delivery. We will work with you to repair, replace, or refund the item at no additional cost.

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How to Start a Return


To begin a return or report a problem, email info@scangarods.com with:

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  • Your order number

  • Photos of any damage or defect

  • A short description of the issue

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You will receive a response within 1–2 business days with return instructions.

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